Chi-X Privacy Policy

Chi-X collects and updates information about users of its services, suppliers, account and IT managers and other individuals it deals with in its day-to-day business. It may obtain this information via direct contact with you, from third parties such as your employer or another one of our suppliers and automatically via your use of our services.

Data Protection Act 1998

Chi-X is legally obliged to collect, retain and process any personal information that you provide in accordance with the Data Protection Act 1998.

Chi-X is registered as a data controller in accordance with the Data Protection Act 1998; Chi-X is a registered data controller with registration number Z1117289. Chi-X will process any personal information we collect about you in accordance with the Data Protection Act 1998.

The Data Protection Act 1998 gives you the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

What Chi-X uses your personal information for

Chi-X collects and uses your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms. We will also use all this information to assess what Chi-X products and services may be of interest to individuals and to personalise our service and marketing.

If you are registered to use a service Chi-X may contact you to obtain feedback on that service and any improvements we could make to it.

Marketing

If you have agreed to such contact, Chi-X may contact you about those of its other services to which you do not subscribe but which may interest you. Sometimes we may invite you to client entertainment and similar events. Such contact may be by post, fax, email, instant message and (in certain limited circumstances) by telephone from time to time. You have a right to ask us at any time not to contact you by way of marketing. Should you wish Chi-X to cease marketing to you, or to update, correct or delete your personal information as appropriate you should email compliance@chi-x.com.

Personal Information Chi-X collects

Chi-X collects and updates information about users of its services, suppliers, account and IT managers and other individuals it deals with in its day-to-day business. It may obtain this information via direct contact with you, from third parties such as your employer or another one of our suppliers and automatically via your use of our services.

  • Information you/others give us: This information may include your contact details, registration and payment details, support problems, details around participation in events or surveys and certain relevant details of your interests and preferences. Information may also be obtained on you as a result of authentication or identity checks, including as required by anti-money laundering laws.
  • Information we collect via our services: If you are a registered user of our services Chi-X also gathers information about your use of our services, such as details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions, and similar usage or system data.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Storage methods and duration

Chi-X may store your information in databases, such as its Customer Relationship database, for reference. The information may be retained and used by Chi-X for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law. This means we may retain information after an individual ceases to use Chi-X services or after the individual has ceased interacting with us. The details of money laundering checks, user authentication or verification checks and details of trading or other regulated activity may be retained for so long as the law or a regulator requires.

Passing your information to others in your own organisation

If your employer subscribed for the service on your behalf then we may pass certain information to your employer about your use of the service where your employer has a legitimate reason to receive it. Similarly if you are the main contact person in your organisation for a Chi-X service, we may pass your contact details to those in your organisation for this purpose.


Passing your information to third parties

Except where the law permits or unless you specifically agree, Chi-X does not sell or rent your personal data to others outside Chi-X.

In some instances we may pass information to third parties. You will generally know if such a transfer of your personal data happens, except if the third parties are simply working on our behalf as our subcontractors or our professional advisers or if the data is required to be disclosed by law or to a regulator - then we might not inform you.

If we sell a business division to another company and your personal data is used by that business then your data may be transferred to the buyer along with the business for them to use in the same way.

Trading Notices

As part of some of our services you shall receive Trading Notices. You can at any time choose to stop receiving Trading Notices by emailing compliance@chi-x.com.

Interception of mail

Chi-X may intercept some mail and email addressed to individuals in Chi-X. The reasons it may do this are related to security or due to regulatory obligations. In the case of emails, we may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt our systems or because they may pose security issues such as viruses. We may also filter out emails which contain certain content on the basis that content is offensive or the email is unwanted or spam. In certain circumstances this may unfortunately result in "innocent" emails being affected but we do try and reduce such occurrences.

International Transfer of your information

The data that we collect from you will not be transferred to, nor stored at, a destination outside the European Economic Area.

Security and staff awareness

Chi-X has developed strict corporate policies governing information technology. These cover areas such as access control, authentication, audit, monitoring, alarms, data storage and back up and transmission standards and environment integrity.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Changes to this Privacy Policy

If we make any changes to this Privacy Policy these changes will be detailed on this page in order to ensure that you are fully aware of what information is collected, how it is used and under what circumstances it will be disclosed. Please review this Privacy Policy from time to time to note any changes which may have occurred. Changes to this Privacy Policy will be detailed on this page. It was last updated in March 2010.

Links

This Privacy Policy applies only to information collected by this Website or by use of the Chi-X services. The Website may contain links to other websites. Please be aware that we are not responsible for the privacy policies of such other sites and we would advise you to read the privacy statement of any website that collects personal information from you.

Contacting Us

Questions comments and requests regarding this privacy policy are welcomed and should be addressed to: compliance@chi-x.com.